• Jorge Quezada
    0
    I have a web page: www.samsonite.com.co, which I was able to visit last week, but now, when I hit that address the web page cannot be found. I allready set up again the DNS servers, because the domain was suspended, now the domain is in status "active" in my hello control panel, but still the web page is not reached. Could you help me to determine were the problem is? Is urgent because that web page is an ecommerce.
    Thanks
  • Admin
    11
    Jorge,

    My advice is that you check with your hosting provider. As it appears, you are not using Hello.co´s DNS or hosting service. In that case, the provider that should be able to help is the DNS/Hosting provider.

    For future doubts, my advice is that:

    1. You check the status of the domain in the WHOIS database.
    https://whois.sc
    If you find anything strange, a suspended or Inactive status, contact the registrar. (Hello.co in this case)

    2. If the WHOIS info looks correct, check the DNS settings:
    https://dnswatch.info
    This website allows you to check if the DNS are answering correctly.

    For your case: https://www.dnswatch.info/dns/dnslookup?la=en&host=samsonite.com.co&type=NS&submit=Resolve
    The DNS servers are not responding.

    3. Finally, if you don´t find issues in 1 and 2, contact your Hosting provider to see if they can help with the issue.

    Please check with your DNS and hosting provider what the issue might be.

    As always feel free to contact support at if you have any problems.

    Admin
    Hello.co
bold
italic
underline
strike
code
quote
ulist
image
url
mention
reveal
youtube
tweet
Add a Comment

Welcome to the Hello Internet Forum!

Hello Internet Forum - Know an answer? Answer by signing up ;)